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Products guarantee

HADAD PURE SILVER flagship series WARRANTY

A product from our flagship series “hadad pure silver” is an authentic piece made by Hadad Bros. from pure silver 925 sterling. For over 50 years, our artisans have been producing items of the highest standard, here in Israel.
Each item is individually stamped with 925 sterling as well as the HADAD emblem.

  • The Warranty For Hadad Pure Silver Piece Is A Lifetime Warranty.
  • The guarantee applies to the durability of the silver and the soldering together of the various parts of an item.
  • In the event of a defect due to faulty production, Hadad Bros. undertakes to replace or repair the item in question.
  • The guarantee applies only when care instructions have been followed, and the item has been used in a reasonable manner.
  • The guarantee does not apply to rubbing, scratching, or damage caused in any way.
  • The guarantee does not apply to items which have undergone polishing/electronic cleaning, repairs done by outside sources, or immersion in solutions which have not been approved.
  • Hadad Bros. will use their discretion, in accordance with company policy and regulations, to charge.
  • For your information: Items of the  Hadad Pure Silver series  do not require immersion (TVILA) in a Mikveh.

To activate the life time warranty on our flagship series “hadad pure silver” click here

 

MORESHET series WARRANTY

The Moreshet series has been exclusively developed (from 2011) for Hadad Bros. who specialize in the manufactures of silver and Judaica for over 50 years. This Moreshet series includes Judaica items made from the highest quality copper, soldered, and dipped in vats of silver. The finished product is a strong and durable item of the highest quality which will shine for many years.  Moreshet items are manufactured in much the same way as pure silver items, and therefore the same products should be used for cleaning them.
Moreshet items bear the hallmark : MORESHET SD999

  • Hadad Bros. give a guarantee on Moreshet items which applies to the quality and durability of the copper, and the soldering of parts.
  • Within this framework, Moreshet items found to be defective due to faulty production, will be repaired or replaced, subject to articles of association.
  • The guarantee is subject to appropriate care in accordance with manufacturer’s instructions.
  • Guarantee does not apply to silver plating.
    The silver plating on Moreshet is multi-layered and of the highest quality. When used correctly and in accordance with the manufactures instructions they will give pleasure for many years to come.   When necessary silver plating can be renewed in our factory for reasonable cost.
  • The guarantee does not apply to rubbing, scratching, or damage caused in any way.
  • The guarantee does not apply to items which have undergone polishing/electronic cleaning, repairs done by outside sources, or immersion in solutions which have not been approved.
  • Hadad Bros. will use their discretion, in accordance with company policy and regulations, to charge.

 

In order to apply product guarantee, you are asked to bring the damaged item to one of our branches or to send us photographs, together with a description of the defect by e-mail to [email protected] , or by whatsapp to +972544844103